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Refunds / Exchange

Call 1-(800) 767-5767 or email to for return and shipping instructions.  Otherwise, send the product(s) back with a copy of the packing slip,  together with an explanation of the defect and write instructions on what you would like to do to the address shown below.  The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products cannot be credited back (refunded) or exchanged for a new product, unless noted otherwise. By wearing or using the product you got the first time, our refund/exchange policy is void, unless a guarantee is noted on our website. The product is subject to a final inspection before your return is processed. Shipping costs and handling charges are non-refundable. A 20% restocking fee is also deducted from the credit

Note:  For safety reasons, Due to the personal nature of wraps, supports, insoles, pillows and topical analgesic supplement products cannot be exchanged or returned.

We are not responsible for shipping damages or lost packages on return shipping; we recommend you ship using a tracking number. Allow 1-2 weeks for money return in the case of a refund.  When returning an item for refund that came with a free gift, the gift's value will be deducted from the total refund. Please note that a $5.00 handling charge is assessed for each exchange package that is sent out (this shipment may include multiple items), in addition to any applicable upsizing fees or other price differences. Should the item(s) being exchanged amount to less than the price of the original item(s), then credit will be issued, minus fees, as outlined above.

If you decide to cancel the order and wish for a refund:

Please let us know within three (3) hours of purchase and we will gladly credit you back via Paypal account.  Orders cancelled by the customer after the credit card has been processed will be charged a 20% re-stocking fee, just that in 3 hours your order can be processed and ready to ship.   

Should a customer refuse a delivery as an attempt to cancel an order or decides to return an order that has been processed and shipped, the customer still assumes full return liability and costs of 20% (this includes all applicable return freight charges, as well as restocking fees in addition to the $5.00 merchant fees stated above).

Wholesale customers, please note the following: "sales are final. You have a 5 day inspection period starting the date of delivery, and you may return any broken/damaged items within this period. We will not accept returns on wholesale items after this period has passed, or once any item has been resold."

Importation Policy:

 Please know your country's import policy. The buyer is responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, duties, etc. Underage Use: If you are under 18 years of age and wish to purchase products, please have your parents or guardians do so. Any purchase or attempted purchase by someone under 18 years of age will be considered fraudulent, and we will not be held liable for any purchases made by said persons. All returned items should be shipped to:

Mailing Address Health Magnetic Store & More, Inc
1053 Ave. Jesús T. Piñero
San Juan, PR 00920
Online Orders (24 / 7)
Information, Service or Ordering by Phone 1-(800) 761-5767 
Fax:    (787) 749-5767
Store Hours Monday and Wednesday
8 a.m. to 6 p.m.

Tuesday and Thursdays
8:00am a 5:00pm

Friday and Saturday 8:00am a 4:00pm
Eastern Standard Time